If it is possible, also, please test each monitor connected directly to the laptop, without using the HUB or the display port to HDMI adapter?Īlso, I found a site that provides some suggestion to try to fix possible problems with the HUB:

Just for testing purposes, please test the monitor that is not being detected with a straight HDMI connection, from the HUB to the monitor.

We are sorry to hear that the dual monitor configuration is not working for you.īased on your description, the problem could be related to the display port to HDMI adapter.ĭo you have the option to test the monitor with a different display port to HDMI adapter?ĭo you have the option to test a monitor with a display port? Hi Josh_NJ: Thank you very much for contacting the Intel® Graphics communities. I would greatly appreciate any feedback on whether or not this could be a software/driver or configuration-related issue. The 2nd monitor will appear as an icon on this screen, but I can't select it and it won't appear as an option on the multiple displays section of the Intel control panel

Go to the DisplayPort Topology screen when prompted Connect another monitor to the hub, using the DisplayPort port Connect a monitor to the HDMI port on the hub and activate it The circumstances that allow this to happen are: I have also noted that under a very specific set of circumstances, the Intel UHD Graphics control panel actually will detect that a second monitor is present, but it still won't let me select it for use. While I must use an adapter to connect to the 2nd monitor, (Display Port out to HDMI) I have attempted to rule out a faulty adapter by trying 3 different adapters from 3 different brands, and all of them had the same results. The laptop will not detect the monitor connected to this port as a valid display, even when the HDMI port is unplugged. I believe that the problem is somehow related to how the DisplayPort video port on the hub is being interpreted by the computer. I have been unable to get the laptop to detect both monitors as valid displays. I am attempting to connect to two Acer R221Q monitors (each with only HDMI inputs, although the laptop hub just has one HDMI out and one DisplayPort out). I want to connect it to a Dell XPS13 (9360) laptop with the Intel i7-8550U processor and an Intel UHD 620 graphics card. I recently purchased a laptop hub ( USB-C dual monitor docking station), with the intention of using it to connect two monitors to my computer.

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